These are important!
We would like to stress that all products we sell will be sealed. If you ever receive a product from us that is unsealed outside of any details we have negotiated over email or discord messages, PLEASE NOTIFY US IMMEDIATELY.
Packages will be shipped through the most affordable way possible while still being protected. With that said, if your received items are damaged upon delivery, or stolen, Symphony Games LLC does not take responsibility.
Orders that are requested for a refund will be charged a cancelation fee of 5% the total of the order.
Orders that are placed with a billing address that does not match the shipping address will not be fulfilled unless you have contacted us to let us know your reasoning. A representative will speak with you regarding your order.
We do not like shipping outside of the U.S. With that said, anyone that orders from outside of the U.S. and does pay the outrageous shipping fee, we will not refund your order.
PREORDERS
We often take preorders for products being released. If preorder/presale items are purchased at the same time as non-preorder/presale items, these items will all be shipped together with the preorder/presale items.
If two preorder/presale items are purchased together, the entire order will ship near the release of the furthest dated item in the order.
Preorders that are not fulfilled by us will be fully refunded and we do apologize for the inconvenience. Some things are out of our control.
Packages will be shipped through the most affordable way possible while still being protected. With that said, if your received items are damaged upon delivery, or stolen, Symphony Games LLC does not take responsibility.
Orders that are requested for a refund will be charged a cancelation fee of 5% the total of the order.
Orders that are placed with a billing address that does not match the shipping address will not be fulfilled unless you have contacted us to let us know your reasoning. A representative will speak with you regarding your order.
We do not like shipping outside of the U.S. With that said, anyone that orders from outside of the U.S. and does pay the outrageous shipping fee, we will not refund your order.
PREORDERS
We often take preorders for products being released. If preorder/presale items are purchased at the same time as non-preorder/presale items, these items will all be shipped together with the preorder/presale items.
If two preorder/presale items are purchased together, the entire order will ship near the release of the furthest dated item in the order.
Preorders that are not fulfilled by us will be fully refunded and we do apologize for the inconvenience. Some things are out of our control.